FAQs

Frequently asked Questions & Answers & INFORMATION:-

PRIVACY:- 
Q: What is your privacy policy ? 

A: We will never share your information with any third party.

Q: Who is a third party ? 

A: Well the first party is us,and the second party is you,so a third party is anyone other than us and you.
* We value your purchase and support and take your privacy seriously,The data we collect from you through your purchase will only be used for process & delivery purposes only and is 100% secure. We will not share your information with anyone as stated above. *

DELIVERY INFORMATION:-
We aim to dispatch your orders the same working day if purchased before 12 midday and next working day if purchased after. 
* There is 2 types of delivery we offer:-
1- Standard Royal Mail 2nd class 3-5 working days
2- 1st Class Royal Mail 1st class 2-3 working. 

Returns & Refunds:- 
In Church:- 1- If you purchased the same day before or after ( Saturday or Sunday ) mass and would like to return the item ( In original package , Unbroken ) for a full refund your most welcome to do so ( This excludes Holy Oil, Holy Water, Mary Magdalena Nard or anything liquid / We can not accept this for a return or a refund or an exchange ) Also item purchased with reduced to clear label ( RTC ) as you knew item was faulty when purchased.
2- If you purchased the same day before or after ( Saturday or Sunday ) mass and would like to Exchange the item for something else on the table display your most welcome to do so ( This also excludes Holy Oil , Holy Water etc ). 
3- If you purchased an item the same day before or after ( Saturday or Sunday ) mass and would like to return the item ( Within 7 days ) your most welcome to do so ( FOR EXCHANGE ONLY ) We do NOT REFUND as money goes directly to the HOLY LAND ( However if you realised item is faulty / broken within 3 days after purchase then of course we will refund you after 6 days / once we receive money from the next parish visit ( Your recipe is required for proof of purchase ).  

Online:- 1- If you purchased an item through our website and would like to return the item ( in original package, Unbroken ) your most welcome to do so within 14 days when you receive it for a refund, Buyer pays for return. ( We do not accept returns for Holy Oil , Holy Water , Nard Anointing oil or anything liquid ) Unless received broken then of course we will send you a replacement. 
2- Unwanted items or change of mind items purchased through the website are eligible for a refund within 14 days after receive ( Buyer pays for postage to return and a deduction of postage will also be added ) Example if you purchased a Cross for £10 and paid £3 postage / you will only receive £10 for the item and not the postage we paid. 
3-  Cancelations after purchased can only be done if the item has not yet been dispatched, if we send your item then we can not cancel it and if you would like to return it your most welcome to do so ( Buyer pays postage for send and return / Same example above ). 

This does not affect your statuary rights / You can read your rights on www.gov.uk ( Accepting returns and giving refunds: The law. 

Any questions please feel free to contact. 
God bless

** To Be Continued **
If you do have any questions while we update this page please contact us.